returns policy

How much time for returns?

For eligible products, you can cancel your order without giving a reason from the time you place it until 14 days after delivery. The 14-day period starts the day after you, or someone you nominate, receives the goods. If one order arrives in separate deliveries, it starts the day after the last item arrives. Tell us clearly that you wish to cancel, for example by emailing customersupport@rebelbarista.co.uk or writing to the address below. Please include your name and order number or other proof of purchase. You do not need our approval to exercise your cancellation right. You must send the goods back within 14 days of telling us you are cancelling.

Coffee and tea

Unopened coffee and tea can be returned using the cancellation procedure above. Where a product is sealed for health protection or hygiene reasons and is unsuitable for return once unsealed, the right to cancel ends if that seal is broken after delivery. Opening the outer delivery box does not remove your cancellation right. This does not affect your rights if a product is faulty, damaged or not as described, whether the pack has been opened or not.

Returning your items

Please contact us for return instructions and the appropriate parcel-return address. The registered office below is our correspondence address; please contact us before posting goods there. You pay the return postage when you change your mind. Please pack items securely and retain proof of posting. For equipment, accessories and other non-food goods, you may inspect the item as you would in a shop. Please return all supplied parts and, where possible, the original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item's nature, characteristics and functioning. We do not charge cancellation or restocking fees.

Refunds for cancelled orders

We will refund the price paid for the returned items, subject to any lawful deduction described above. If you cancel the whole order, we will also refund the standard outbound delivery charge. Any extra paid for a premium delivery service is not refundable for a change-of-mind cancellation.
We will issue your refund without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no return is required, or we have offered to collect the goods, we will refund you within 14 days of your cancellation notice.
Refunds go to your original payment method, unless you expressly agree otherwise, without a refund fee.

Faulty, damaged or incorrect items

Your goods must be of satisfactory quality, fit for purpose and match their description. If something is wrong, contact us at customersupport@rebelbarista.co.uk with your order details and a description of the problem. Photographs can help where available.
You normally have a 30-day right to reject goods that do not meet these requirements and receive a full refund. For goods with an expected life shorter than 30 days, that period may be shorter. Rights to a repair, replacement, price reduction or refund may continue after 30 days, depending on the circumstances. We will cover reasonable return costs for faulty, damaged or incorrect goods. Refunds for rejected faulty goods will be issued without undue delay and within 14 days of us agreeing that you are entitled to a refund. Sale and discounted items have the same legal rights as full-price items. Nothing in this policy limits your statutory rights.

Contact us Email: customersupport@rebelbarista.co.uk

Registered office and correspondence address:
REBSTA GROUP LTD
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Rebel Barista is a trading name of REBSTA GROUP LTD, company number 16986720. This policy applies to purchases made through our website by consumers in the UK.